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New User
Posts: 3
Registered: a month ago
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Endnote does not allow import

It appears that endnote isn't fully set up (recently installed), but I am at a loss for what to do next. 

When I go to import: File>Import>File...

The "File..." is grayed out and I cannot click on it. How can I get it working?

I am also using Kopernio and it isn't syncing, so there is definetly something wrong on my end.

End note is just a bank application at this point (see attached).

 

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Administrator
Posts: 798
Registered: ‎06-04-2008
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Re: Endnote does not allow import

In order to be able to import you need to create an EndNote library to store the references.

 

You can go to File then New, name the library and click Save.

 

Once you have a library open you should then be able to import.

 

Please contact Technical Support directly if you need additional assistance.


1-800-336-4474 option 4 then 1

or
https://endnote.com/contact/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
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New User
Posts: 3
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Re: Endnote does not allow import

Jee I feel silly. Thank you so much! I really appreciate you taking the time to reply!