03-21-2019 03:37 AM
I have Endnote on my iPad pro (9.7, 2016) which is synced with my online/desktop library.
After the recent update that came (for the iPad) an indexing message appears on startup:
"EndNote is indexing your library for improved searching. This may take a few moments".
I have about 3300 references (most with attached PDFs), so this indexing process takes about two hours. However, when the process reaches about 90% the app closes (no error message). When I reopen the app the process starts over again and breaks down at about 90%. Extremly frustrating. I.e. I dont have access to the litterature through the app any more..
Is it possible to fix this without uninstalling the app?
03-25-2019 06:07 PM
An additional update has been released for the iPad app. Please try to install the update.
If you do run into any issues contact Technical Support directly
1-800-336-4474 option 4 then 1