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New User
Posts: 1
Registered: 3 weeks ago
0

Endnote x9 Catalina

Hi from Germany,

I already read the information about Endnote X9.3.1.

 

BUT unfortunatly I wanted to install Endnote after I installed Catalina. Now when I want to start Endnote its says "Endnote needs an update". I downloaded Endnote-Updater but it tells me "cant find a any copies that could be updated". 

 

Is there a solution or do I have to wait until Endnote 10?

 

Cheers

Contributor
Posts: 44
Registered: ‎07-19-2009
0

Re: Endnote x9 Catalina

There is a very easy solution.

 

You do the 9.31 upgrade under Mojave.

 

Then copy only your new, 64 bit EndNote App file found in the EndNote Folder in Mojave Applications, and paste it into the EndNote folder in your Catalina Applications folder, replacing the useless 32 bit EndNote App file that is in that folder. 

 

Yes, you say, but I don't /have/ a Mojave hard drive anymore--it's already been  converted to Catalina.

 

The updated 64 bit EndNote app file is only about 92 mb in size. Clarivate could easily place it in a "download" area and everyone could get it. It still requires a valid registration to run it past the 30 day trial period, so no one can steal the program.

 

If Clarivate is reading this thread, I would be happy to upload the single file to my MEGA server, provide the DL key for that file only, and then anyone could get it, pending the EndNote 10 release. I won't do that without their permission, though.

 

 

New User
Posts: 3
Registered: a week ago
0

Re: Endnote x9 Catalina

I have the same problem. Would be very helpful to get some solution.

New User
Posts: 1
Registered: a week ago
0

Re: Endnote x9 Catalina

Unfortunately I'm having this problem, too! Smiley Sad
Would be very thankful for help with that issue

 

Administrator
Posts: 653
Registered: ‎06-04-2008
0

Re: Endnote x9 Catalina

If you are still not able to update EndNote to X9.3.1 then please contact Technical Support directly:


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We can assist with trying to update the software again or if needed with an uninstall and install with the EndNote X9.3.1 full version.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Administrator
Posts: 653
Registered: ‎06-04-2008
0

Re: Endnote x9 Catalina

If you are still not able to update EndNote to X9.3.1 then please contact Technical Support directly:


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We can assist with trying to update the software again or if needed with an uninstall and install with the EndNote X9.3.1 full version.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Highlighted
Administrator
Posts: 653
Registered: ‎06-04-2008
0

Re: Endnote x9 Catalina

If you are still not able to update EndNote to X9.3.1 then please contact Technical Support directly:


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We can assist with trying to update the software again or if needed with an uninstall and install with the EndNote X9.3.1 full version.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.