The screenshot shows the citations as code and in Word you can toggle that to hide the codes.
To change the behavior try:
Option+F9 on Mac on your keyboard to toggle field codes. If you are still seeing the codes, proceed with the steps below:
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In Word, go to the “Word” menu, and select “Preferences”.
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Here, on the “View” menu, uncheck the box named “Field Codes”.
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Click “OK”.
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The document should now appear normal.
This setting is a universal setting for Word, so making this change should fix any documents that are currently displaying the field codes.
You can also find these steps on our website: