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Enthusiast
Posts: 19
Registered: ‎07-22-2009
0
Accepted Solution

Error downloading citations to Endnote

Hello, 

 

I recently installed Endnote X5 in a new computer which runs on Windows 10 The library looks and works fine in the new computer except that I couldn't able to download any new citations to my library from any resources including Pubmed, Google scholar etc. When I download a citation, it shows an error message with an red X mark and the text "EndNote Error". If I click Ok, it goes to the "choose an import filter" screen" but there are no filters listed. I am not exactly sure what the issue is. 

 

Could anyone help with this error please?

 

Thanks. 

Administrator
Posts: 663
Registered: ‎06-04-2008
0

Re: Error downloading citations to Endnote

I am sorry to hear you are having trouble.

 

You can try a preference reset:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Delete--Recreate-Preferences?language=en_US

 

 

You may also need to repair the application or do an uninstall then reinstall.

 

https://support.clarivate.com/Endnote/s/article/EndNote-How-to-uninstall-EndNote?language=en_US

 

You can get the download of X5 from our website:

 

https://support.clarivate.com/Endnote/s/article/kA1390000004Kug?language=en_US

 

If you continue to have trouble then please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.