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Posts: 19
Registered: ‎07-22-2009
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Error downloading citations to Endnote



I recently installed Endnote X5 in a new computer which runs on Windows 10 The library looks and works fine in the new computer except that I couldn't able to download any new citations to my library from any resources including Pubmed, Google scholar etc. When I download a citation, it shows an error message with an red X mark and the text "EndNote Error". If I click Ok, it goes to the "choose an import filter" screen" but there are no filters listed. I am not exactly sure what the issue is. 


Could anyone help with this error please?



Posts: 852
Registered: ‎06-04-2008
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Re: Error downloading citations to Endnote

I am sorry to hear you are having trouble.


You can try a preference reset:



You may also need to repair the application or do an uninstall then reinstall.


You can get the download of X5 from our website:


If you continue to have trouble then please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
Visit Customer Service – Get Help Now at for all your support needs.