Showing results for 
Search instead for 
Do you mean 
Reply
New User
Posts: 2
Registered: ‎11-08-2018
0
Accepted Solution

Error message "The username/password specified is not valid"

Hi

 

I am using EndNote X7 since 4 years, and recently I have an Error message "The username/password specified is not valid" in my main computer (Look at the attachment).

 

 

I have no idea what to do,  to remove the Sync statuse and to work normally with the other devices, so please advice me?

Administrator
Posts: 521
Registered: ‎06-04-2008
0

Re: Error message "The username/password specified is not valid"

You would want to try to re-enter the password saved in EndNote for the Sync feature.

 

Go to Edit then down to Preferences.

 

On the new window click on Sync on the left.

 

Here is has the password remembered.

 

Clear the password and re-enter it.

 

Click Apply then OK.

 

Go to Tools and Sync.

 

If you still get an error message you can try again or go to the website and reset the password.

 

https://www.myendnoteweb.com/

 

If you continue to have trouble then please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·
Highlighted
New User
Posts: 2
Registered: ‎11-08-2018
0

Re: Error message "The username/password specified is not valid"

Many thanks, I really apprciate your support

Thanks TMartin Smiley Happy