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New User
Posts: 1
Registered: ‎06-20-2013
0

Error message when transferring​ng references to EndNote Web.

Hi ,

I got a error message when i transferring references to end note web.

 

the message says

 

A "Transfer references" error has occurred(3)

Consult EndNote documentation or Help for more information

Moderator
Posts: 433
Registered: ‎06-04-2008
0

Re: Error message when transferring​ng references to EndNote Web.

We have the KB article which should resolve the issue:

 

 

http://help.thomson.com/default.asp?portalid=TSC&article=115239

 

 

The "A 'Transfer References' error has occurred (3)" message can be resolved by adding an exception for "services.myendnoteweb.com” within the proxy server settings associated with the computer network that you're on.  To resolve this issue for your entire site, it would be best to contact your IT department and ask that they add "services.myendnoteweb.com” to the sitewide proxy server exception list. 


However, these steps can also be applied to a single workstation.  To correct this issue on a particular computer-

1.  Open Internet Explorer, then click "Tools>Internet Options".

2.  Click the "Connections" tab, then press the "LAN Settings" button. 

3.  In Proxy Server section, click "Advanced". 

4.  In the Exceptions section, add “services.myendnoteweb.com” to the list. 

5.  Save settings. 

6.  Try transferring references between EndNote and EndNote Web again.


If the steps listed above fail to resolve this problematic behavior, it has also been reported that unchecking the “Automatically detect settings” option on the "LAN Settings" window may resolve the issue.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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