Error message

I get this error message when searching in Endnote 9.3 for Mac (OS 10.14.6)
any ideas?

With the message, it’s better : “Unknown CRemoteDb error”

what error message is that? 

i m facing same problem

Hi,

I am getting the same problem, did you solved this issue?

Thanks for your feed back.

Yesterday I could fetch from PubMed, but today I encountered this error. Does this solve shortly? From browser, PubMed is working, though…

Does this error solve shortly? Yesterday I could fetch from PubMed, but today I encountered this error. From browser, PubMed is working, though…

I’m also experiencing the same error. It started randomly in the middle of a work session using endnote last night. Hasn’t resolved. 

I’ve been having the same issue since last night. It started during the middle of a session of endnote use. No resolution yet! 

After a few hours, it got back ok. Online Search -> PubMed (NLM) can now retrieve references again without errors. Possibly temporal heavy load at NCBI?

I am seeing the same error message: “Unknown CRemoteDd error.” Has been same way for a few hours. 

Anyone find a solution? 

EndNote support team: help?

I am seeing the same error: “Unknown CRemoteDd error.” It has been this way for a few hours.

Anyone find a solution?

Endnote support team: help?

Same error here since yesterday: Unknown CRemoteDb error

when trying to retrieve references from Pubmed.

Running Endnote X9.3.3 under OS 10.14.6

I am seeing the same CRemoteDb error when fetching the reference from PubMed.

Same error here since yesterday: Unknown CRemoteDb error

Also when trying to retrieve references from Pubmed, searching directly by PMID

Sometimes it does show 1 of 1 reference is being downloaded in the usual pop up window.

Running Endnote X9.3.3 under OS 10.15.7

Same error here since yesterday: Unknown CRemoteDb error

Also when trying to retrieve references from Pubmed, searching directly by PMID

Sometimes it does show 1 of 1 reference is being downloaded in the usual pop up window.

Running Endnote X9.3.3 under OS 10.15.7

Same error here since today: Unknown CRemoteDb error

Also when trying to retrieve references from Pubmed, searching directly by PMID, after showing 1 of 1 reference is being downloaded in the usual pop up window.

Other times it shows “No matching references found”, when the same reference is definitely present.

Running Endnote X9.3.3 under OS 10.15.7

Please help look into the issues. Many thanks!