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Posts: 1
Registered: ‎05-27-2018
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Error when connecting to online database on Endnote 8



I've recently upgraded to X8. When I try to connect to the online database search (in my previous endnote version I could see a full list of databases, now I don't), the following happens:


- first I get and error message. When I ignore it by clicking 'ok', the following happens

- I get an empty box asking me to 'choose a connection' but no database options are listed.


Any suggestions are much appreciated.


Thank you,






Posts: 824
Registered: ‎06-04-2008
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Re: Error when connecting to online database on Endnote 8

You may need to repair your install or download the connection files from our website:


If you have trouble with the repair or adding the connection files then:


Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
Visit Customer Service – Get Help Now at for all your support needs.