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Visitor
Posts: 1
Registered: ‎05-27-2018
0

Error when connecting to online database on Endnote 8

Hi,

 

I've recently upgraded to X8. When I try to connect to the online database search (in my previous endnote version I could see a full list of databases, now I don't), the following happens:

 

- first I get and error message. When I ignore it by clicking 'ok', the following happens

- I get an empty box asking me to 'choose a connection' but no database options are listed.

 

Any suggestions are much appreciated.

 

Thank you,

 

Julia

 

 

 

Administrator
Posts: 665
Registered: ‎06-04-2008
0

Re: Error when connecting to online database on Endnote 8

You may need to repair your install or download the connection files from our website:

 

https://endnote.com/downloads/connections

 

If you have trouble with the repair or adding the connection files then:

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.