09-14-2020 11:13 AM
I'm getting the following error when I'm trying to use the Find reference update option:
Unable to contact the online database
I'm using EndNote X9 desktop on Windows. I have tried downloading new connection files and it didn't help. Has anyone else had this issue?
09-14-2020 01:35 PM
Please contact Technical Support directly
1-800-336-4474 option 4 then 1
We are here to help whenever you run into issues.