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New User
Posts: 2
Registered: a month ago
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Find reference update doesn't update the fields (endnote 20)

Endnote 20 user.

I think I found a bug in the current version.

 

Find reference update -> update all fields and find reference update -> update empty fields makes the popup window crash before updating the reference.

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Administrator
Posts: 798
Registered: ‎06-04-2008
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Re: Find reference update doesn't update the fields (endnote 20)

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
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Visitor
Posts: 4
Registered: 3 weeks ago
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Re: Find reference update doesn't update the fields (endnote 20)

Yes, I have the same problem.  Just found out 5 minutes ago.  EndNote 20 desktop version.  Were you able to resolve the bug?

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New User
Posts: 1
Registered: 3 weeks ago
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Re: Find reference update doesn't update the fields (endnote 20)

Hello,

I have the same Problem, also with Endnote 20 on different computers. I tryed a complete reinstall (incl. deleting of the user settings in the registry) What can I do?

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Administrator
Posts: 798
Registered: ‎06-04-2008
1 Kudo

Re: Find reference update doesn't update the fields (endnote 20)

We're very sorry for this inconvenience. We identified this as an issue soon after release, and are working to get this fixed in EndNote 20 as soon as possible. If you run into any other issues, please reach out to Support and let us know. support.clarivate.com/Endnote/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.