10-30-2020 11:48 AM
Endnote 20 user.
I think I found a bug in the current version.
Find reference update -> update all fields and find reference update -> update empty fields makes the popup window crash before updating the reference.
10-30-2020 04:52 PM
Please contact Technical Support directly
1-800-336-4474 option 4 then 1
We are here to help whenever you run into issues.
11-10-2020 04:02 AM
I have the same Problem, also with Endnote 20 on different computers. I tryed a complete reinstall (incl. deleting of the user settings in the registry) What can I do?
11-12-2020 09:10 AM
We're very sorry for this inconvenience. We identified this as an issue soon after release, and are working to get this fixed in EndNote 20 as soon as possible. If you run into any other issues, please reach out to Support and let us know. support.clarivate.com/Endnote/
02-06-2021 02:51 PM - edited 02-06-2021 02:53 PM
It's been more than 3 months by now. Has it been fixed? When will a corrected update be released?
Thanks in advance