04-02-2018 12:50 PM
It sounds like the Instant Formatting feature is turned off in the document
To enable or disable Instant Formatting in the current document:
Please see the steps on our website:
Let us know if you have any questions or if this does not resolve the issue.
04-02-2018 04:17 PM
This is a temporay (unformatted) citation but where it wouldn't print the author (hide author option). if you click update citations and bibliography it will format them, but without the author in a Author, year style.
You can get Endnote to still insert the author if you edit and turn off the option to the option to "Omit Author and/or Year from formatted citations if removed from temporary citation" in the "formatting" preferences in Endnote. (edit>preferences)
see attached image for the appearance of those settings dialogue.