I am using Endnote X8.2 on a Macbook (OS Sierra). Randomly, smart groups have stopped working for me - they will not pick up anything. No matter what I type in, no references appear in the group. It worked before and I don’t understand what the issue is - can anyone help?
I think you need to contact Clarivate, if you haven’t already.
Tony M. (Technical Support Representative), recommends contactingTechnical Support
1-800-336-4474 option 4 then 1 (week days I think)
or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US
They are there to help whenever you run into issues.