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New User
Posts: 1
Registered: a week ago
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Help! Smart groups not working

I am using Endnote X8.2 on a Macbook (OS Sierra). Randomly, smart groups have stopped working for me - they will not pick up anything. No matter what I type in, no references appear in the group. It worked before and I don't understand what the issue is - can anyone help?

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Mentor
Posts: 7,928
Registered: ‎04-10-2008
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Re: Help! Smart groups not working

I think you need to contact Clarivate, if you haven't already.

 

Tony M. (Technical Support Representative), recommends contactingTechnical Support 


1-800-336-4474 option 4 then 1  (week days I think)

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

 

They are there to help whenever you run into issues.

(long time Endnote user)