You can access the Guides from our website.
http://clarivate.libguides.com/endnote_training/users/enx9
The website also has some Online Tutorials.
http://www.endnote.com/training/entraining.asp
The website also has a Training Calendar for web based classes you can attend.
http://clarivate.libguides.com/endnote_training/calendar
You can also contact Technical Support to answer specific questions.
1-800-336-4474 option 4 then 1
or
We are here to help whenever you run into issues.