12-02-2017 09:10 AM
Interesting. I have not updated to High Sierra (Still on 10.12.6) and out of curiosity checked my endnote 8 sync. SURPRISE! I am also not syncing from desktop (MAC) to web. My tablet and browser are on web and are missing all references I have added to desktop since late August. Just spent an hour trying to resolve that with sync settings on desktop to no avail.
Is it possible you also were not syncing prior to your upgrade to 10.13 OS?
01-02-2018 08:31 AM
Hi. I am having problem also with my libary on High Sierra.
I have been using Endnote x7 for 2-3 years with the same libary file. It seems since I updated Mac software, the file will not open. I do not get any error messages. What happens when I double ckick is Endnote opens, but opens a different file (the default I think) - 'my libarary' this is not the name of the file I want to open.
If I go to file open, again, it allows me to click on it, but nothing happens, no error, no timer, no 'indexing pdfs' etc. I have tried to use the inbuilt recovery function - then when I try and open that file I get indexing pdfs and after 3/400 (out of 3500+) I get error message and programme closes.
Interesting, the file does open on my friends computer - so I do not think the file is corrupt. He has not updated Mac software and has updated to EndNote x8. I have updated to x8 with no change.
I need help!
03-10-2018 05:16 AM
Looks like I am part of a big club. Using EndNote X8.2 (Build 13302) on Mac OS X High Sierra (currently running version 10.13.3) is a nightmare! EndNote completely freeze up during reference retrieval when trying to sync, the software becomes gruesomly slow after a while when using a library containing PDFs. And when I try to remove all the PDFs from my library in a desperate attempt to save my libraries I find that key functionality like "remove attachments" are missing, and "export library" and "create new library" only works after several attempts and restarts.
I now see no other option but to salvage as much as I can, move to a different software and warn my fellow researchers and companion students to either do the same or choose a different program if they haven't chosen a reference manager yet. I truly hope that Clarivate will come up with a different solution than pointing to "the other guy" (i.e. Apple). This is not what I expect from a serious software manufacturers. It is, however, what I have experienced from several de facto industry standard software manufacturers. Makes me sad.
03-26-2018 09:24 PM
I am back using Endnote after a 6 year absence, having moved on to Sente in despair at Endnote's lack of functionality and erratic functioning. Alas the amazing Sente program is no longer supported and I am looking for another reference manager program. It will not be Endnote. After 30 minutes of trying to use Endnote 8.2 on a Mac High Sierra 13.3 I realise nothing has changed.
03-27-2018 10:36 AM
I've been on a later version of High Sierra. The slowdown remains horrible. However, I think it might relate to background syncing with EndNote Web. I disabled Sync Automatically in the prefs, and so far that has worked, but I need to test for a longer period. Scrolling with a trackpad is still unusable, and that's a longstanding problem, but I have been able to live with that. The general slowdown, however, is excrutiating. I did contact tech support, again, and their advice was to update to High Sierra. Of course, that's what I'm on, and they thought I was relating a crash issue (my email never mentioned crashes, only slowdowns). I also would caution that I've long regretted updating to High Sierra-apps like PathFinder are now unusable and I've not seen a whole lot of benefit in this OS update compared with Sierra itself. Also, keep in mind that people who use fusion drives (essentially, most iMac users) should not go to APFS if they update to High Sierra-the new filing system is good for SSDs, not fusion drives.
04-01-2018 12:08 PM
I am the OP and have given up on Endnote. I switched to Zotero and am much happier. I won't be going back. I have been through several Mac OS updates on Endnote and always had issues, the betas for development are out for months prior to release allowing most developers to eliminate bugs and proactively ensure that apps work. I don't think Mac users account for enough numbers and hence, changes in Word or Mac OS often disables Sente. I am happy with Zotero, there are issues but so far it works for me. I was a long time Sente user and am much more satisfied with library handling and syncing in Zotero. So far, none are as good as Sente but Sente is gone.
2 weeks ago
What a nightmare. I have been using Endnote X8 on High Sierra for a year or so.
My library has 2500 references, most with annotated PDFs. Endnote has been slow from the begining, taking ages to open or crashing half way through. However, since last week I cannot open my library AT ALL. The program crashes when I try opening it, or tells me that the program is being used by another user (which is not true).
I've been in contact with a very nice Clarivate advisor who's matter of fact defeatist reply was " We have identified that the libraries that have PDFs with extensive annotations are hanging in the Mac OS which causes EndNote to crash". That's it, deal with it
I'm moving to Zotero, but since I cannot open my Endnote library, I cannot export it into XML format (the format needed by Zotero). Does anybody have any tips as to how to go about this? Thanks in advance!
PS: It beggars belief that EndNote is still selling its faulty product to Mac users without warning them of these issues (and pretending it's an Apple issue).