Sorry but there was no screenshot attached. Am assuming you are unable to click the “Preference” pull down menu to change the setting to “Endnote”. If you’re unable to do so, suggest you bypass the forum and contact tech support:
Technical support
For help using EndNote
Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)
+1-800-336-4474, press 4
Submit a technical support request
International support contacts
