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New User
Posts: 1
Registered: 2 weeks ago
0

Install upgrade version (X4) to a new laptop (no CD)

Hello!
I have two upgrade installation CDs, for Endnote 9 and Endnote X4, and serial numbers for the original installation and both upgrades. However, the laptop has no optical disc drive and I cannot use these CDs directly. I downloaded X4 official installer, however, it won't accept any of the 3 serial numbers as a valid activation code. The number of users for the same license cannot be the reason of the problem. How should I proceed to install Endnote to my laptop?
Best regards, Maria

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Administrator
Posts: 653
Registered: ‎06-04-2008
0

Re: Install upgrade version (X4) to a new laptop (no CD)

Hello Maria,

 

Please contact Account Services to check your serial numbers and Product Keys so that you install EndNote X4.

 

https://support.clarivate.com/AccountsAndServices/s/EndNote-productkey-licensekey-request?language=e...

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.