10-08-2019 08:56 AM
I have two upgrade installation CDs, for Endnote 9 and Endnote X4, and serial numbers for the original installation and both upgrades. However, the laptop has no optical disc drive and I cannot use these CDs directly. I downloaded X4 official installer, however, it won't accept any of the 3 serial numbers as a valid activation code. The number of users for the same license cannot be the reason of the problem. How should I proceed to install Endnote to my laptop?
Best regards, Maria
10-08-2019 11:27 AM
Please contact Account Services to check your serial numbers and Product Keys so that you install EndNote X4.
We are here to help whenever you run into issues.