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New User
Posts: 1
Registered: ‎03-27-2020
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Issues running EndNote X9.3.1 on Win 10, 64bit

1. Downloaded .enw-files are not recognized automaticly by Endnote when I try to open them by doubleclicking. Windows asks me to choose a programm manually to open the .enw-file but its not possible to select Endnote in the listed programs. Connecting the Endnote.exe is also not possible.
If I try to import the citation-file internally with endote ( -> File -> Import), a mistake sound accours and nothing happens.

2. References which where added to my library show up in the cwyw window in MS word but I can´t find them listed in my Endnote-library (see attached below). Only one library is opened in Endote ( -> Window)

I fear to reinstall the programm, loosing all cite-connections to the MS Word document. Can someone help me with this?

Thank you in advance,
Timo

Administrator
Posts: 858
Registered: ‎06-04-2008
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Re: Issues running EndNote X9.3.1 on Win 10, 64bit

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

or
https://endnote.com/contact/

 

We are here to help whenever you run into issues.

 

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.