Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
Reply
Visitor
Posts: 2
Registered: ‎06-06-2019
0

[Mac] Endnote X9 crash during 'find duplicate'

Hello,

 

my Endnote constantly crashes (every 4 to 6 minutes) while performing 'find duplicate', not saving the work done and having to repeat it all over again.

I've tried re-installing the software but it doesn't work. The library is not on a cloud system.

My Mac is an MBP-R Early2015, macOS 10.14.5.

 

I've uploaded the crash note. Could you please tell me how to fix it? I can't use it this way...

 

Thanks.

Administrator
Posts: 616
Registered: ‎06-04-2008
0

Re: [Mac] Endnote X9 crash during 'find duplicate'

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.