4 weeks ago
This issue is driving me crazy..
Microsoft Word keeps "not responding" after launching or closing due to Endnote. Other Microsoft products are working fine.
Exception Code: 0x00000001 (0x00007fb1ee5d4000)
Date/Time: 2019-12-31 04:22:59 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 18.104.22.16820802
Crashed Module Name: merp
Crashed Module Version: 22.214.171.124208
Crashed Module Offset: 0x0000000000005b0a
Blame Module Name: EndNote CWYW Word 16
Blame Module Version: 126.96.36.19935
Blame Module Offset: 0x0000000000039f43
Application LCID: 2057
Extra app info: Reg=en Loc=0x0809
Build Type: Release
Crashed thread Stack Pointer: 0x_00007ffeeab228e8
Crashed thread: 0
Both Word (office 365 v16.32) and Endnote (desktop v9.3.x) are with the latest version. Mac OS (Mojave 10.14.6) does not have any pending updates. I have tried to re-install both Word and Endnote. Also re-imaged OS with Mojave 10.14.6 again. But the issue persists.
Please see attached error log for more information.
Thank you for your help in advance.
4 weeks ago
You can try the steps on our website:
You can also contact Technical Support for help.
1-800-336-4474 option 4 then 1