Migration ENDNOTE X7.8 to X9.3.3 failure for attached files

EndNote EndNote General
1

Hi

I just moved to X9.3.3 on mac which converted my X7.8 file.  The attachements to the pdfs were lost in the transfer. Any suggestions to restore that?

Thank you.

2

I suggest you reach out to endnote support https://support.clarivate.com/Endnote/s/