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New User
Posts: 11
Registered: 4 weeks ago
1 Kudo

Moved back to X9 from X20 - X20 is unusable

I just uninstalled X20 and moved back to X9. The fact that I can't select a reference from the EndNote list and insert it into a Word document makes the program unusable.

 

I know that from Word I can "search" for a reference in EndNote, but this requires significant typing. I much prefered the old approach. I could import a reference into EndNote, select the imported reference in EndNote, then with a single click, insert the reference into a Word document at the cursur location.

 

This is no longer possible. Now I have to import a reference into EndNote. Look at the reference, find a word/phrase/name to represent the reference. go to Word, in the EndNote menu search for the word, select the reference from the resulting list, then insert.

 

It went from 1-click. to 4-5 clicks plus typing.

 

Essentially, they took the main reason to use EndNote - inserting citations into a document - and made it unusable.

 

 

Administrator
Posts: 849
Registered: ‎06-04-2008
0 Kudos

Re: Moved back to X9 from X20 - X20 is unusable

Thanks to the feedback from users like you, we will be reintroducing the Insert Citation button into the EndNote 20 software soon. For further suggestions, we always welcome feedback in our Suggestions forum: https://community.endnote.com/t5/EndNote-Product-Suggestions/bd-p/en-suggest and thanks for your support!

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
New User
Posts: 6
Registered: ‎09-14-2018
0 Kudos

Re: Moved back to X9 from X20 - X20 is unusable

The bigger concern is why such a critical functionality was removed in the first place.

 

And exactly when will the feature be re-introduced? EndNote users have been beggin y'all for an Android app for nearly a decade, and this is the first time I've heard some of someone on the product team relying on "user feedback". Most of us have jumped ship to other products at this point...

New User
Posts: 2
Registered: Tuesday
0 Kudos

Re: Moved back to X9 from X20 - X20 is unusable

So frustrating. Had to call tech support to figure out a work around, which is hugely labor intense, versus just clicking. What a dumb loss in functionality, esp. at an upgrade charge for a worse product at least for this long time user. 

New User
Posts: 1
Registered: yesterday
0 Kudos

Re: Moved back to X9 from X20 - X20 is unusable

I agree - I hate the new version it is unusable. So many things slower and more complicated. I want 8 version again. 

Considering using a different system.l