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New User
Posts: 1
Registered: ‎05-05-2017
0

No matching records were found

I keep getting this message when trying to insert data from x8 into Word 2016. The info is in the Endnotr database, but it wont transfer. Also, the CWYW function is not highlighted on the toolbar.

 

Any helpful suggestions?

 

Highlighted
Administrator
Posts: 607
Registered: ‎06-04-2008
0

Re: No matching records were found

The issue could be that in Word you have the online tools in Word and not the desktop tools.

 

Please try the following steps to change the tools in Word:

 

 

 http://endnote.com/kb/82605

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
New User
Posts: 3
Registered: ‎07-21-2010
0

Re: No matching records were found

I have the same problem and the instructions in the link posted did not work.

New User
Posts: 3
Registered: ‎07-21-2010
0

Re: No matching records were found

I have the same problem and the instructions in the link posted did not work.

Mentor
Posts: 8,072
Registered: ‎04-10-2008
0

Re: No matching records were found