I have a student that is trying to export the results of a surch in some EBSCO databases to EndNote library, but when she saving the results the “delivery window” doesn’t open, so she can’t finish the export operation.
I saw that someone had the same problem here in the forum, but it was with a Macintosh and this problem is with Windows. Even so, I tryed to follow the suggested instructions but it didn’t work.
I’ve tested with the student the items you’ve suggested, but one. It is not working.
We tried with the EndNote open and close. The Web Export Helper is installed. We just didn’t try with another browser she is using Firefox), because it is not working (tomorrow we will desinstall the browser - Internet Explorer - and install it again).
She has the SPSS (15) installed and I remember that there was some incompatibility with EndNote. Could it be this?