10-16-2014 12:59 PM
Ever since the latest update, my desktop will not sync. I have the Endnote app for my iPad, which syncs perfectly with myendnoteweb, but any update I make on the desktop program does not. Right now, anything I enter on the desktop program does not show up on the web after an attempted sync, and vice versa.
I have tried going back to the preferences, and hitting the "enable sync" button. I entered my information correctly, and the "authorizing" screen comes on then disappears. When I go to Tools --> sync, the bottom-right of the program says "Authorizing..." then disappears. I have double-checked my email/password combination.
Solved! Go to Solution.
10-16-2014 06:33 PM
I found that the problem is that my library location in the Options --> Sync --> "Sync this EndNote Library" is in the wrong location. Is there a way to update this value to the proper one?
10-17-2014 11:31 AM
when I wanted to rename my library, the only instructions that worked were to completely resync as described here:
You might want to first call tech support to see if this is still true.
10-18-2014 09:29 PM
Leanne - thanks for the reply. I just now figured out how to fix it, but it takes a little bit of computer know-how. For those who have this problem (where they have moved their reference library but their sync option still points to the old version):
11-20-2015 04:22 PM
The regedit solution worked well on my Windows computer. Thanks for that suggestion!! Unfortunately I moved my library on my Mac, so I now have a similar problem. Does anyone know how to edit the path in "Sync this EndNote Library" on a Mac? Thank you in advance!
03-24-2016 07:17 AM
I also followed the suggested steps and sync started to work well, but suddenly I realised that the system was not only syncronizing but also litteraly throwing away part of my collection at the same time! :-O My original library in the desktop had 199 references and 190k and what I got after sync was a library with 46 references and 43k... thank god I was prudent and made a compressed library beforehand, otherwise part of my work had been completely lost!...
Any ideas on why has this happened?
I'm using Endnote X7 (Endnote X7.4, Bld 8818) with Windows 7...
12-23-2016 02:08 PM
THANK YOU!!! This worked for me. My computer has 3 hard drives and I don't use the C drive for data. I could see where it was trying to Sync in Perferences but it wouldn't let me change the path. I followed your steps and it worked great. My only challenge was findig that black screen in Windows 10. I learned to type in CMD in the "ask me anything" box at the bottom left then choose "Command Prompt" from what was displayed. Then I typed in the RegedIt and went from there.
03-09-2017 05:33 PM
I can't synch as well. I'm unable to enter anything in "synch this EndNote Library". There was no "SyncLibraryPath" in my registry when I searche.
I started trying in EndNote X7 and upgraded to EndNote X8 and no difference.
03-10-2017 03:15 AM
I had syncing problems too on my Mac with X8, but i found this solution:
- go to preferences - sync
- clear the email and password fields
- click on the sync button
- enter your email and password in the pop up
This worked for me.
04-04-2017 09:35 PM
so easy and so straightforward to resolve this issue, yes, it happened to my new trmbp, and itj's resolved now by clear email and pin, looks like it's a big bug which has existed for many years. so shame on Thomson Reuters.