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New User
Posts: 1
Registered: a month ago
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Online search for PubMed via institutional access failing (Error reading records) after X9.3.2. update

After update to X9.3.2, the online search for PubMed articles via institutional access fails with "Error reading records".

Any ideas how to fix this problem?

Administrator
Posts: 673
Registered: ‎06-04-2008
0

Re: Online search for PubMed via institutional access failing (Error reading records) after X9.3.2. update

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
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