I just posted the exact same (I realized to the forum, not to endnote, a first time users),
"Ever since upgrading to x7 from x6 (Mac Version), I have been unable to search remotely. Specifically, I click on the globe like icon to choose a remote search, click on PubMed.
At this point in x7, the search button is grayed rather than clickable, and I do not have the option to “search remote library”. I only have the option to search the “whole library” which is my local library. I therefore cannot search and pull in reference from PubMed which is really frustrating. I find nothing in user manual to help.
Suggestions welcome. at this point, I search remotely in x6, pull in references, then close out and open x7 which is now the program linked with word for reference insertion."