Problem to add new reference in my library

I use EndNote X8 on Mac. I would like to add new references in my library but when I used Online Mode, the references did not appear in the table. Please see the attached document. Can you help me, please? It’s urgent !

We have seen this issue and found a few different solutions so I would suggest contacting Technical Support for help to resolve the issue.

1-800-336-4474 option 4 then 1

or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

We too are get this problem intermittently with some of our Mac users. They are getting quite frustrated about it, so any advice for resolution would be very useful. 

Patti

You can try the steps on our website:

https://support.clarivate.com/Endnote/s/article/EndNote-X72-and-Later-Mac-Online-Search-Fails?language=en_US

but as stated previously it may be better to call for support:

Technical Support directly

1-800-336-4474 option 4 then 1

or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US