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New User
Posts: 1
Registered: ‎05-22-2018
0

Problem to add new reference in my library

I use EndNote X8 on Mac. I would like to add new references in my library but when I used Online Mode, the references did not appear in the table. Please see the attached document. Can you help me, please? It's urgent !

Administrator
Posts: 673
Registered: ‎06-04-2008
0

Re: Problem to add new reference in my library

We have seen this issue and found a few different solutions so I would suggest contacting Technical Support for help to resolve the issue.

 

1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Contributor
Posts: 34
Registered: ‎05-06-2008
0

Re: Problem to add new reference in my library

We too are get this problem intermittently with some of our Mac users. They are getting quite frustrated about it, so any advice for resolution would be very useful. 

 

Patti

Highlighted
Administrator
Posts: 673
Registered: ‎06-04-2008
0

Re: Problem to add new reference in my library

You can try the steps on our website:

 

https://support.clarivate.com/Endnote/s/article/EndNote-X72-and-Later-Mac-Online-Search-Fails?langua...

 

but as stated previously it may be better to call for support:

 

 

Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.