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Posts: 2
Registered: ‎02-20-2019
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Recovering deleted references

‎02-20-2019 06:43 AM

Hi, I just deleted my entire references with the intention of syncing it back, while syncing it also deleted the online (web) version. Please what do I do? I am absolutely in trauma.
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Mentor
Posts: 8,450
Registered: ‎04-10-2008
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Re: Recovering deleted references

‎02-20-2019 09:59 AM

I would approach tech support (fast) if you have no backups.  Maybe they back up their cloud?  

(long time Endnote user)
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Re: Recovering deleted references

‎02-22-2019 08:14 AM

I wrote to the Tech support and there was no response yet.....

A support case: CM-190221-2044326 has been opened with the information you provided. You will receive a response to your inquiry shortly. 

 

I am still waiting (im)patiently....

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Regular
Posts: 11
Registered: ‎12-02-2016
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Re: Recovering deleted references

‎03-01-2019 07:59 AM

Maybe a stupid suggestion which you already have checked, but is the references moved to the "Trash" folder or completely deleted? If they still are in the "Trash" you could select all, right click and select "Restore to library".

 

 

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