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Visitor
Posts: 2
Registered: ‎10-26-2010
0

Reference library isn't converted by EN 9.3.1

Hi,

 

great news that the 64 bit version of Endnote is now life.

 

However, I have problems to convert my reference database. The conversion starts, but after the progress bar has finished, the created files vanish and an error message is displayed: "This library is currently used by someone else. Try opening it again later." I tried it several times. Restarted the computer - nothing changed. 

 

I'll attach a small movie to illustrate the behaviour.

 

Thanks for listening.

 

Karsten Liere

New User
Posts: 2
Registered: ‎05-18-2018
0

Re: Reference library isn't converted by EN 9.3.1

Same thing happens to me. The conversion process produces a folder, called "name-Converted.data" that contains only a folder, named PDF, which simply contains the PDF files. It should have produced the Library.Data folder, that should contained the two folders: the PDF folder and a folder, called sdb. 

Maybe there is a manual way it can be remedied - i havn't tried yet. Maybe Clarivate supplies a patch - maybe it is rather a way to try to force you to synchronize your data into their Cloud - with the convenient control of your data... wee'l se . best regards, Niels-Henrik Norsker 

Highlighted
Administrator
Posts: 653
Registered: ‎06-04-2008
0

Re: Reference library isn't converted by EN 9.3.1

Please contact Technical Support directly so that we can assist with the conversion of your library since it did not convert properly.


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.