Whenever I try to use cite while you write or find a reference through search option, I get an error message saying ‘no matching references found’ - even when those references do exist. This has just started happening and is problem on my work, home and laptop computers. I reinstalled and updated but that didn’t help. I am using Endnote 7.7.1 as that is what I get access to through my uni but different versions of Word on each computer.
Are you trying to use your online or desktop library connection from the word ribbon? If you select “go to Endnote” where does it go? I assume you are trying to use the insert citation search button from the Endnote ribbon, which is not a very powerful adaptable search option, and often has text in the search box left over from a previous search.
I routinely go to the (desktop) library to find what I want to insert, and use Endnote’s insert citation arrow from there, to insert it back to the word document, or Ctrl+C and go to the document and Ctrl+V.
I tried tech support. Unfortuantely the office is based in a very differetn time zone to me so I have had return phone calls at 2am folowed by problems with language barrier.
So I am now using the techniques you described and these seem to be wworking. So thank you for all your help
I’ve got exactly the same problem. When I try to perform a simple search among my references the message “no matching references found” appears while I know that they do exist.