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Posts: 1
Registered: a week ago
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'Sever Execution failed'

I've got a new windows device and ever since I've had nothing but problems with endnote and word being unable to communicate with each other. 

 

I keep getting 'server execution failed'. Yesterday I unistalled and reinstalled endinote twice and that seemed to fix it. But now I've had a windows update and the problem ahs come back. Unistalling and reinstalling endnote isn't helping. 

 

This never happened with the old version of Endnote. I'm starting to wish I had access to it again instead of Endnote X8 

Moderator
Posts: 430
Registered: ‎06-04-2008
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Re: 'Sever Execution failed'

You can try the steps from the following KB articles

 

https://support.clarivate.com/Endnote/s/article/EndNote-Errors---Server-threw-an-Exception-or-Unhand...

 

https://support.clarivate.com/Endnote/s/article/EndNote-Issues-with-Track-Changes?language=en_US

 

https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-curs...

 

If none of the above resolves the issue:

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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