06-12-2018 08:09 PM
I've got a new windows device and ever since I've had nothing but problems with endnote and word being unable to communicate with each other.
I keep getting 'server execution failed'. Yesterday I unistalled and reinstalled endinote twice and that seemed to fix it. But now I've had a windows update and the problem ahs come back. Unistalling and reinstalling endnote isn't helping.
This never happened with the old version of Endnote. I'm starting to wish I had access to it again instead of Endnote X8
06-14-2018 05:25 PM
You can try the steps from the following KB articles
If none of the above resolves the issue:
Please contact Technical Support directly
1-800-336-4474 option 4 then 1
12-31-2018 12:29 PM
In case anyone else has this problem: What worked for me was addding citations while NOT in track changes mode. I switched to viewing the document in its original format, and then I could use Endnote as usual.