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New User
Posts: 3
Registered: 2 weeks ago
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Smart groups not so smart in Endnote20?

Is it the case that the only way to get smart groups to function is to close EndNote 20 and reopen it!?

 

...or is there some innovative new setting that I should change?

Administrator
Posts: 824
Registered: ‎06-04-2008
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Re: Smart groups not so smart in Endnote20?

Please contact Technical Support directly so we can look into the issue:


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
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Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
New User
Posts: 3
Registered: 2 weeks ago
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Re: Smart groups not so smart in Endnote20?

No solution was available, but I found that when I open one library (LibraryA) with smart groups, smart groups in LibraryA update just fine. When I open a second library (LibraryB) while LibraryA is open, smart groups in LibraryB do not update, even though smart groups in LibraryA continue to update. This does not seem to be library dependent, but EN20 dependent, i.e., when I open (LibraryB) first, smart groups in LibraryB update just fine, after that, when I then open LibraryA, smart groups in LibraryA do not update, smart groups in LibraryB continue to update.

 

Maybe this will be fixed in a later release, Neill