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New User
Posts: 1
Registered: ‎05-23-2018
0

Sync Error

I bought one package of Endnote X8

 

Previously, I have used the email addresss: leetaey@snu.ac.kr

But, now I change my emal address: leetaey@gmail.com after retiring the university (snu.ac.kr)

 

I registered my new email address after the installation the endnote x8 package on my computer with new email. 

However, when use 'enable sync' button on preference panel, endnote registration showed the message '  EndNote registration could not be completed at this time. Please contact technical support.' repeadtedly.

 

I can't the sync function now.

 

How can I resolve the problem? 

 

ps. my serial number is 3061821404 

Administrator
Posts: 536
Registered: ‎06-04-2008
0

Re: Sync Error

Based the gmail account the registration did go through so you should be able to sync.

 

 

If you are getting an error you may need to re-enter your password or maybe reset the password.

 

 

If that does not resolve the issue:

 

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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New User
Posts: 1
Registered: ‎12-09-2018
0

Re: Sync Error

dears, 
I have the same problem.
Dont you have an eamil to get help instead of phone numbar? 

Highlighted
Mentor
Posts: 7,960
Registered: ‎04-10-2008
0

Re: Sync Error

there is the "OR"

 

 


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

(long time Endnote user)