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New User
Posts: 1
Registered: a month ago
0

Sync error "server.authenticationToken.internalError"

Hi,

I am having problems getting my library to sync and cant find the solution online. I have tried re-entering my password in the sync settings and know my password is correct as I tested it on the web version. Can anyone help? Here is my error code: 

 

Sync Details
Sync was last run: Monday, November 05, 2018 at 21:27:02 PM +1100
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.internalError
Error Message: The username/password specified is not valid.

Local Sync Library
Library Name: My EndNote Library.enl
References: 559
Groups: 11
Group Sets: 2
Attachments: 434
Username: kathleen.smithers@uon.edu.au

Online Sync Library
Serial Number: 3091850001 (Premium until August 01, 2019)
References: 560
Groups: 11
Group Sets: 2
Attachments: 434 (333.53 MB)

Sync Limits
Number of References: 1000000 (999440 can still be added)
Number of Groups: 5000 (4989 can still be added)
Number of Group Sets: 5000 (4998 can still be added)
Attachment Storage: Unlimited

 

Thanks

Administrator
Posts: 518
Registered: ‎06-04-2008
0

Re: Sync error "server.authenticationToken.internalError"

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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