Sync error

Dear all,

I’m getting an error that my Endnote cannot connect to the online sync service.  Attached are two pictures of the detailed problem. How to recover it ? 

Thanks a lot! 

Cathy


I have the same problem too. until now, it is always fail to sync from PC. Have you solve the problem?

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US