Greetings,
For those of you who have installed Mac OS 10.8.2 and are experiencing slowness while working within EndNote, please try this test:
1. Open your Activity Monitor. Activity Monitor is found inside a folder called “Utilities”, which is inside your “Applications” folder.
2. With the Activity Monitor running, choose “All Processes” from the “Show” drop-down and then sort the display by the “Process Name” column by clicking the column’s label.
3. After sorting this list by Process Name, look for a process called ‘appleeventsd’. If you are able to find the appleeventsd process, highlight this entry and click “Quit Process”.
4. When you are prompted to confirm this action, press “Force Quit”.
5. Once appleeventsd has been reset by the Force Quit selection, switch back to EndNote to see if you’re still experiencing slowness.
Please let me know what you find.
Best Regards,
Jimmy M.
Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support
thomsonreuters.com