01-23-2013 04:14 PM
This fixed my problems with EndNote X6 and Word, but I am wondering if there is a better way to let users know. I teach EndNote classes every week and this is something that will be a problem for many users on my campus.
01-23-2013 04:28 PM
Yes; since the issue is with the 10.8.2 operating system and not X6 specifically, it can happen with any version of EndNote.
Less than an hour ago I had a customer experiencing this with EndNote X4, Word 2011, and OS 10.8.2, and I've also seen it with X5.
I hope that helps!
01-23-2013 07:36 PM
Please, a patch for X5 would be really useful. I have literally just spoken to a student with X5 and as he's about to finish his thesis he won't be upgrading to X6.
01-25-2013 01:02 PM
The EndNote X6.0.2 patch is now available. You can download it here:
Thank you for your feedback to help us research and fix this problem.
The Thomson Reuters EndNote Team
01-27-2013 04:07 PM
"This updater was unable to find any copies of Endnote that could be updated to Endnote X.6.0.2"
Endnote X6.0.1 is well installed in the application folder
01-29-2013 11:26 PM
Hi. I'm having the same problem. Just installed X6 on 10.8.2 and it's a pig. The product is unusable. I tried to use the X6 key to install X5, but no go. I can only run it in demo mode, but its performance seems normal.
This is a MacBook Pro / Retina, which you mentioned. Is there some incompatibility? Is there a fix? If not, I'd like to downgrade to X5.