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Visitor
Posts: 3
Registered: ‎11-14-2012
0

Re: Terrible performance EN6 under Mountain Lion

I experienced me too the same problem, something I never encountered before with X5. (MacBookPro Retina, OS 10.8.2, 8 Go 1600 MHz DDR3, 2,6 GHz Intel Core i7)

 

I just followed the steps you suggested, and it seems to work so far. Is this something we'll have to do regularly? At least I have a quick fix to actually be able to work with my EN library.

 

Thanks!

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Guru
Posts: 688
Registered: ‎06-26-2008
0

Re: Terrible performance EN6 under Mountain Lion

Until Apple fixes the bug in OS 10.8.2, this is an issue you may encounter from time to time. Here is a link to suggest Apple fix their bug: http://www.apple.com/feedback/macosx.html

 

Jason Berman
Technical Sup Rep RS

Thomson Reuters

 

Phone: +1 800-336-4474
thomsonreuters.com

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
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Visitor
Posts: 3
Registered: ‎05-28-2011
0

Re: Terrible performance EN6 under Mountain Lion

As stated in an earlier post EN X5, but not X6, works flawlessly without the common performance issue on Mountain Lion 10.8.2 on the same computer. So it is seems not to be an OS problem but something must have changed from X5 to X6 to render it incompatible with ML 10.8.2. Has this been fixed in X6.0.1, or is X6 still unusable? I do not dare to upgrade (again) from X5 until I get this information. The Readme file for the updater tells:

Improvements in X6.0.1

* Improved syncing with EndNote Web

So has the (in my mind more urgent) performance problem been solved too?

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Administrator
Posts: 298
Registered: ‎03-27-2008
0

Re: Terrible performance EN6 under Mountain Lion

[ Edited ]

Hello, dotM:

 

I'm glad to hear your X6.0.1 update is working better for you, however, no changes were made regarding 10.8 compatibility or this issue. It's definitely not something we would have kept secret if we had! Smiley Happy The issue is intermittent, so it may just be the process has not yet restarted on your Mac since your update. 

 

If you do a quick Google search of the appleeventsd process or look at the links I posted earlier in this thread, you will see that it this issue effects more than just EndNote or Word, is definitely a 10.8.2 issue, and therefore must be corrected on the Apple side. 

 

I truly wish that there were another answer, but for now, all we can do is report the issue to Apple and await their fix, using the workarounds provided in this post in the meantime. 

 

Have a great day. 

 

 

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com
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New User
Posts: 1
Registered: ‎11-21-2012
0

Re: Terrible performance EN6 under Mountain Lion

Quitting of appleeventsd makes Endnote X6 go quickly. But this is not a problem with X5. The problem with X5 was that you had to reboot the computer before formatting a Word document. 

How frequently do we have to reset appleeventsd to use Endnote X6?

 

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New User
Posts: 2
Registered: ‎11-30-2012
0

Re: Terrible performance EN6 under Mountain Lion

I use two EndNote 6 databases. One has 6,000 entries and the other has 17,000. I have no speed problems with the smaller database. The larger database is so slow since I switched to EndNote 6 that I am thinking of using Sente instead of EndNote. Sente also has an app which EndNote does not. I do not think EndNote is striving to support Mac users. Simply blaming Apple for problems with EndNote seems unreasonable.

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Administrator
Posts: 298
Registered: ‎03-27-2008
0

Re: Terrible performance EN6 under Mountain Lion

Hello, vdBerg:

 

It's interesting that you should say that you didn't experience this with EndNote X5 -- you were lucky! Here in support we have definitely gotten calls showing this issue affecting both versions. It can manifest either as library slowness, errors using CWYW, or both, but the root cause is still the same.

 

I hope this clarifies a little.

 

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com
Highlighted
Visitor
Posts: 3
Registered: ‎05-28-2011
0

Re: Terrible performance EN6 under Mountain Lion

Hello gilliann,

As reported before: NO problems in X5 but with X6 YES -- on the same computer. I received an announcement e-mail today about this issue, so obviously the performance problem  is a common problem. As far as I remember, OS X 10.8 was released before EN X6, so it should have been tested appropriately prior to release. Stop blaming others. Developers need to provide software working in a specific environment, not vice versa.

I hope this clarifies a little.

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Maven
Posts: 276
Registered: ‎07-02-2008
0

Re: Terrible performance EN6 under Mountain Lion

To clarify, this issue with EndNote X6 appeared with the 10.8.2 update, not before. Also, EndNote is not the only application impacted by this appleeventsd issue. You can search and find other applications experiencing the same issue with the 10.8.2 update.

 

 - Tilla, the EndNote team

Highlighted
Enthusiast
Posts: 23
Registered: ‎02-12-2010
1

Re: Terrible performance EN6 under Mountain Lion

@dotM. It's probably  tough to develop robust software when the operating system is broken!