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Regular
Posts: 11
Registered: ‎08-23-2011
0

Re: Terrible performance EN6 under Mountain Lion

[ Edited ]

Killing appleeventsd works for me, thanks! I did not even have to quit EndNote.

New User
Posts: 3
Registered: ‎11-06-2012
0

Re: Terrible performance EN6 under Mountain Lion

Having same issue here; quitting appleeventsd solves the problem, at least for now, though hoping that there will be a more durable fix, either from Apple for the bug or from Endnote.

Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: Terrible performance EN6 under Mountain Lion

Hello Andyyee,

 

As Mathilda mentioned in a previous post on this thread, this is an Apple bug and would need to be fixed by them. I would suggest contacting them regarding a fix:  http://www.apple.com/feedback/macosx.html

 

Thank you,

Jason Berman
Technical Sup Rep RS

Thomson Reuters

 

Phone: +1 800-336-4474
thomsonreuters.com

 

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
User
Posts: 7
Registered: ‎10-25-2010
0

Re: Terrible performance EN6 under Mountain Lion

[ Edited ]

Exactly the same problem here, killing the process solved the issue. We can only hope Apple moves their butt, then I will upgrade!

New User
Posts: 2
Registered: ‎11-09-2012
0

Re: Terrible performance EN6 under Mountain Lion

i tried your suggestion and it worked. not sure how long this will last or if i need to repeat it, but for now this is good!

New User
Posts: 1
Registered: ‎11-11-2012
0

Re: Terrible performance EN6 under Mountain Lion

I have the same terrible problem with endnote 6---cannot use it at all--it freezes word.  Get an error -1272.  I did not have that file in the folder so I could not resolve the problem.  If you have any further suggestions would appreciate it.  Please let me know how can disinstall 6 and get back to endnote 5.  I changed thinking that it would improve managing references, never imagined this disaster.  

Administrator
Posts: 298
Registered: ‎03-27-2008
0

Re: Terrible performance EN6 under Mountain Lion

Hello, Irene:

 

Did you try simply logging off and back on, or restarting your Mac? This also kills the process, and is an easier resolution for those who are not comfortable with using the Activity Monitor to end processes. Once logged back on, you should no longer receive the -1712 error.

 

As this is a Mac OS 10.8.2 issue, and not an EndNote or Word issue, I'm afraid rolling back to X5 will not help resolve this. Please see the posts above from Mathilda for a link on how to contact Apple regarding this issue.

 

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com
New User
Posts: 1
Registered: ‎11-12-2012
0

Re: Terrible performance EN6 under Mountain Lion

I, too, had got the error message when I tried to use the tools in Word 11, but this tactic (force quitting applevents) worked for me. And it's fine now.

New User
Posts: 1
Registered: ‎11-14-2012
0

Re: Terrible performance EN6 under Mountain Lion

God awful release in X6.  The proposed fix here works for a little while, but I cannot search online libraries without the ap freezing.  It's completely unusable.

 

I'm on band new Macbbook Pro with 16RAM, and OS 10.8.2.

 

When is this going to be fixed properly?

Administrator
Posts: 298
Registered: ‎03-27-2008
0

Re: Terrible performance EN6 under Mountain Lion

Hello, drjasonclark:

 

As previously mentioned, the appleeventsd issue is a Mac OSX 8.2 issue, and as such, you are likely to have the same issues in any version of EndNote, not just X6. Please contact Apple to regarding getting the issue permanently resolved. http://www.apple.com/feedback/macosx.html

 

However, most people experiencing this issue are reporting slowness using the EndNote program and errors in Word, though, not difficulties online searching, so I want to make sure that your searching issues are in fact caused by the appleeventsd issue. If not, we should troubleshoot to see if we can find a permanent resolution for you. Does ending the appleeventsd task in Activity Monitor correct the searching issue, even temporarily? If not, your problems are rooted elsewhere and I recommend contacting our Technical Support directly by phone or email to look for a resolution. http://endnote.com/support/contact-support

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com