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New User
Posts: 1
Registered: ‎01-23-2013
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Re: Terrible performance EN6 under Mountain Lion

Hi

 

This fixed my problems with EndNote X6 and Word, but I am wondering if there is a better way to let users know.  I teach EndNote classes every week and this is something that will be a problem for many users on my campus.

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Mentor
Posts: 8,363
Registered: ‎04-10-2008
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Re: Terrible performance EN6 under Mountain Lion

does any one know if it a problem with X4 too? 

(long time Endnote user)
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Administrator
Posts: 298
Registered: ‎03-27-2008
0

Re: Terrible performance EN6 under Mountain Lion

Hello, Leanne:

 

Yes; since the issue is with the 10.8.2 operating system and not X6 specifically, it can happen with any version of EndNote.

 

Less than an hour ago I had a customer experiencing this with EndNote X4, Word 2011, and OS 10.8.2, and I've also seen it with X5.

 

I hope that helps!

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com
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Mentor
Posts: 8,363
Registered: ‎04-10-2008
0

Re: Terrible performance EN6 under Mountain Lion

I only then wonder if a patch for X4 and X5 will also be forth coming.  A lot of our folkes don't upgrade laptops every cycle...

(long time Endnote user)
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Frequent Contributor
Posts: 63
Registered: ‎05-08-2008
0

Re: Terrible performance EN6 under Mountain Lion

Please, a patch for X5 would be really useful. I have literally just spoken to a student with X5 and as he's about to finish his thesis he won't be upgrading to X6.

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Moderator
Posts: 113
Registered: ‎04-14-2008
0

Re: Terrible performance EN6 under Mountain Lion

Hello all,

 

The EndNote X6.0.2 patch is now available. You can download it here:

 

http://endnote.com/downloads/available-updates

 

Thank you for  your feedback to help us research and fix this problem.

 

Best regards,

Sharon

The Thomson Reuters EndNote Team

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Visitor
Posts: 3
Registered: ‎01-27-2013
0

Re: Terrible performance EN6 under Mountain Lion

"This updater was unable to find any copies of Endnote that could be updated to Endnote X.6.0.2"

Endnote X6.0.1 is well installed in the application folder

?????

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New User
Posts: 3
Registered: ‎01-29-2013
0

Re: Terrible performance EN6 under Mountain Lion

Hi. I'm having the same problem. Just installed X6 on 10.8.2 and it's a pig. The product is unusable. I tried to use the X6 key to install X5, but no go. I can only run it in demo mode, but its performance seems normal.

 

This is a MacBook Pro / Retina, which you mentioned. Is there some incompatibility? Is there a fix? If not, I'd like to downgrade to X5.

 

-Rich

 

 

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New User
Posts: 3
Registered: ‎01-29-2013
0

Re: Terrible performance EN6 under Mountain Lion

That appears to have completely resolved the problem for me. THANKS!

 

-Rich

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New User
Posts: 1
Registered: ‎02-09-2013
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Re: Coming Soon: Update for X6 Mac Users

I've tried to applie this update from X6.01 to 6.02 and it say it can not find a copy of endnote that can be ugraded.  Any other Mac User have this problem?