EndNote General

[Clinky]

I've read through various previous threads on this subject but now I'm totally stumped as to what to do.

 I'm on a Mac (using Endnote 8.2) - can't open any libraries, I've tried recovering the library onto my local drive to make sure it's not a network problem (that didn't work), I've tried rebooting and also uninstalling/reinstalling Endnote - still the same error: This Library is being used by someone else. Try opening it again later.

Please can someone at Endnote help - some of us have assignments to finish and deadlines to meet and this is taking up way too much time when I should be working on "proper" stuff.

[TMartin]

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

We are here to help whenever you run into issues.

[Clinky · Accepted solution]

Thank you - I phone Technical Support and they were able to help me. 

As I had synchronised my library into the cloud, I was able to create a new library locally on my machine and synchronise it with the cloud - all of my library has been fully recovered and restored.

Thank you to the Tech Support team.

[SAMJOSEPH]

hey, thanks for the solution .. i was having the same issue.

best regards!!!