03-26-2019 10:26 AM
I've read through various previous threads on this subject but now I'm totally stumped as to what to do.
I'm on a Mac (using Endnote 8.2) - can't open any libraries, I've tried recovering the library onto my local drive to make sure it's not a network problem (that didn't work), I've tried rebooting and also uninstalling/reinstalling Endnote - still the same error: This Library is being used by someone else. Try opening it again later.
Please can someone at Endnote help - some of us have assignments to finish and deadlines to meet and this is taking up way too much time when I should be working on "proper" stuff.
Solved! Go to Solution.
03-26-2019 12:52 PM
Please contact Technical Support directly
1-800-336-4474 option 4 then 1
We are here to help whenever you run into issues.
03-27-2019 09:48 AM
Thank you - I phone Technical Support and they were able to help me.
As I had synchronised my library into the cloud, I was able to create a new library locally on my machine and synchronise it with the cloud - all of my library has been fully recovered and restored.
Thank you to the Tech Support team.