URGENT: ENDNOTE DOES NOT SAVE MY REFERENCES EDITINGS

Hello,

I’m an EndNote 8 User, Mac (MacOSHigh Sierra, 10.13.4).

My EndNote no longer works: if I try to create a new “reference” for a paper and fill in “title”, “author”, “abstract”, “notes”, when I click “save” the program saves the content in “title”, “author” and only a part of what I entered in “abstract” and “notes”, the rest is deleted. If i try to recompile “abstract” and “note” and try to save again, the program deletes what I have recompiled.

In this state, the software I purchased is unusable.

I hope the problem can be solved and to receive a quick response,

Thank you

Eros

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

We are here to help whenever you run into issues.