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New User
Posts: 1
Registered: ‎10-28-2018
0

Unable to login

I am unable to login to Cite While You Write plugin on MS Word 16.18 on Macbook Pro 13. It tries to authorize my credentials but fails and is stuck at the login dialog box (see attached). I cannot figure out the root cause of this problem because I am able to login on my desktops - Macbook Mini and iMac 27 - but not on the laptop with identical settings.

Administrator
Posts: 520
Registered: ‎06-04-2008
0

Re: Unable to login

You would first want to check Preferences > Application tab on the EndNote tab for the URL typed in.

 

If it is not

 

http://www.myendnoteweb.com:80/

 

You would want to change it to the above.

 

 

If the change does not help or if it was set correctly then please contact Technical Support:

 

 

1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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New User
Posts: 1
Registered: a month ago
0

Re: Unable to login

Without any further waste of time, E-mail your issue at Technical Support.